Refund policy

RETURN & REFUND POLICY

Our Commitment to You

At [www.apna-cart.in], your satisfaction is our top priority. We carefully inspect our products to ensure the highest quality, but we understand that sometimes an item might not be the perfect fit. This policy is designed to give you peace of mind while ensuring a clear, fair, and transparent process for returns and exchanges.

1. Return Timeframe & Window

We want you to love your purchase. If you are not completely satisfied, you may initiate a return or exchange request within [3 DAYS] from the date your package was delivered. Requests made after this window will unfortunately not be eligible for a return or exchange.

2. Return Eligibility Criteria

To qualify for a refund or exchange, items must meet the following fair conditions:

The item must be completely unused, unwashed, and in the exact same condition that you received it.

The item must be in its original packaging, including all original boxes, dust bags, plastics, and internal protective materials.

All original tags, labels, certificates of authenticity, and instruction manuals must remain attached and intact.

A valid proof of purchase (such as your order confirmation email, invoice, or receipt) must be provided.

3. Non-Returnable Items

To maintain hygiene, safety standards, and customized service, certain items cannot be returned. These include:

Customized, personalized, or made-to-order products.

Perishable goods, food, flowers, or items with an expiration date.

Personal care items, cosmetics, intimate apparel, and swimwear (if the hygiene seal is broken).

Gift cards, downloadable digital products, or software.

Items explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase.

4. Damaged, Defective, or Incorrect Items

We take extreme care in packaging your items, but we recognize that transit mishaps can happen. If your item arrives damaged, defective, or if you received the wrong item, please notify us immediately within [1-2 days] of delivery.

To report an issue, send an email to [tuahargirimlp0@gmail.com] with your order number, a brief description of the issue, and clear photos of the damaged item and its packaging. We will prioritize your case and provide a pre-paid shipping label to return the item. Upon verification, we will promptly ship a replacement or issue a full refund at no extra cost to you.

5. Exchange Options

Want a different size, color, or alternative item? We offer hassle-free exchanges within the [3 DAYS] window, subject to product availability. The fastest way to secure your replacement is to return your original item for a refund and place a new order simultaneously. Alternatively, you can contact our support team to hold inventory and process a standard exchange once your return package arrives at our warehouse.

6. Return Shipping Costs

For Defective/Incorrect Items: [www.apna-cart.in] covers 100% of the return shipping costs. We will issue a pre-paid shipping label to your email.

For Change of Mind/Standard Returns: The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs from your original order are non-refundable.

7. Refund Process & Timing

Once your return is received at our facility, our inspection team will review the item within [1-2 days] to verify that it meets the eligibility criteria listed above.

Following approval, your refund will be processed immediately. The funds will be automatically applied back to your original method of payment. Please note that banks and credit card companies typically take an additional [3-5 business days] to post the transaction to your account after we release the funds.

8. How to Initiate a Return

Starting a return is quick and simple. Please follow these steps:

Send an email to our support desk at [tuahargirimlp0@gmail.com] with the subject line: Return Request - Order #[Your Order Number].

State the items you wish to return and the specific reason for your return.

Wait for our team to respond with your Return Merchandise Authorization (RMA) number and detailed shipping instructions.

Pack your items securely and mail them back to the address provided in our confirmation email.

Customer Support Contact Information:

For any questions regarding our Return and Refund Policy, feel free to reach out to our dedicated support team:

Email: [tuahargirimlp0@gmail.com]

Phone: [+91 9058039505]

Support Hours: [Mon-Fri, 9 AM - 5 PM EST]